Free domestic U.S. shipping on orders $100+
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Shipping & Payment Info
Shipping Options & Zones
Matcha & Co. currently ships throughout the United States, including Puerto Rico, as well as Canada. Shipping is provided through USPS, UPS, and other available carriers. Available shipping methods and rates are calculated at checkout based on your destination, package weight, and selected service.
If you would like your order shipped to a country not currently available at checkout, please contact us to inquire about shipping options.
Processing & Delivery Times
Orders are processed within 2–3 business days after being placed. Delivery times vary depending on the shipping method selected and the destination. Once your order has been shipped, delivery timelines are determined by the carrier and are outside of Matcha & Co.'s control.
Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and destination.
Orders under $100 will ship using the shipping service selected by the customer at checkout. Orders that qualify for free shipping will be shipped using a shipping method selected by Matcha & Co. at our discretion.
International Shipping (Canada)
Orders shipped outside the United States may be subject to import duties, taxes, customs clearance fees, brokerage fees, or other charges imposed by the destination country.
These fees are not included in your order total or shipping charges and are the sole responsibility of the customer. Matcha & Co. does not collect or control these charges and cannot estimate the amount that may be due.
If a shipment is refused because customs duties, taxes, or brokerage fees are not paid, any shipping charges, return shipping costs, customs fees, or other carrier charges incurred will be deducted from any eligible refund.
Returns, Exchanges, Damages & Lost Packages
All sales are final. Matcha & Co. does not accept returns or exchanges.
If your order arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution. Resolution may require cooperation from the customer, including providing photographs of damaged items or packaging.
Payment Options & Requirements
We accept payments through PayPal and all major credit and debit cards securely processed through Stripe.
Payment is required at the time of purchase. Orders will not be processed until payment has been successfully authorized.
By placing an order, you agree to these Shipping & Payment Terms. Matcha & Co. is not responsible for shipping delays caused by carriers, customs processing, weather, labor disruptions, or other events outside of our control.
Contact
For questions regarding your order, please contact us at:
